Shipping & Returns

Shipping Policy

 

Delivery Timeframes:

We strive to get your custom-branded fitness gear into your hands as quickly as possible! Once your order is confirmed and artwork is approved, production typically takes 1-2 weeks. Shipping times will then vary depending on your location within the UK.

 

Shipping Costs:

 

Shipping costs are calculated based on your order total and delivery location. You will see the exact shipping cost before finalising your order on our website.

 

Order Tracking:

Once your order ships, you will receive a notification email with tracking information. This allows you to follow the progress of your delivery.

 

International Shipping:

Please contact us if you have any queries about international shipping.

 

Returns Policy

 

Due to the custom nature of our products, we generally do not accept returns unless there is a defect in the product itself.

 

Here are some situations where we may accept a return:

• You receive a product that is damaged or defective upon arrival.

• The product you receive does not match the specifications of your order (e.g., wrong size, colour, or logo).

• If you believe you have received a defective or incorrect item, please contact us within 7 days of receipt at info@protein-shaker.com.  Please include your order number, a description of the issue, and any relevant photos. Our customer service team will be happy to assist you and arrange for a replacement, if applicable.

 

Please note:

• We will not issue refunds for any orders where the customer has provided inaccurate or incomplete information during checkout.

• We reserve the right to refuse to print any design or logo that we deem offensive, illegal, or inappropriate. In such cases, we will contact you to discuss possible revisions or a cancellation of your order.

• We understand that sometimes mistakes happen, and we are committed to working with you to ensure a positive experience. If you have any questions about our return policy, please don't hesitate to contact us.